Payment terms
Methods
Clients may pay for our services either by cheque or credit card:
Credit Card
This is our preferred method of payment - when a particular service is ordered we will send the new customer an email containing various guidance notes and instructions relating to the selected service, including details of payment methods.
If the selected method of payment is "Credit Card", we shall contact the prospective customer by telephone by mutual arrangement when a payment is due. Do NOT email Credit Card details!
Cheque
Alternatively, clients may pay by cheque. Payment will not be considered "received" until the client's cheque is cleared and the cash is credited to our account.
Therefore, payment by cheque is not a guaranteed way of ensuring PROMPT PAYMENT DISCOUNT or of ordering a web Domain name (which mat get registered by someone else while we are awaiting cheque clearance!
Payment terms
The following extracts from the Terms and Conditions relate mainly to timing of due payments (see full Terms and Conditions):
Late Payment Charge
Applies to the following web site services:
We require late-paying customers to bear the additional costs incurred by their lateness - rather than increase prices and thereby penalise those who pay promptly.
We would emphasise that our policy of billing at the end of the service period and then granting a 60 day credit period beyond Service Expiry Date, means our customers enjoy 14 months nore credit than is offered by any other company in this business that we know of.
If payment is not received within 60 days from Service Expiry Date an automatic Late Payment Charge of £25 will be added to the following year's bill, subject to service renewal.
See also Web Domain Name Expiry Service Renewal Advice
Our payment policy to bill customers at the end of the service period – an uncommon policy for a subscription service, for obvious reasons - means that customers are billed only for services already supplied in the year ending.
As a result of this payment policy we require a SERVICE RENEWAL ADVICE to authorise us to renew the service at the Service Expiry Date, even though payment for the renewed service will not fall due until over a year later. Customers may choose either:
- annual renewal: (i.e. return a SERVICE RENEWAL ADVICE each year), or
- auto renewal: (i.e. advise us once to renew the service annually until advised otherwise, in which case customers will still receive the form each year, but needn't return it unless they wish us to discontinue the service).
If payment is not received within 60 days from Service Expiry Date for a second successive year or for two years in any four-year period, we shall be entitled but not obliged to suspend the service - in which case the following SERVICE SUSPENSION TERMS shall apply:
- a £25 reinstatement fee applied to the following year's bill (in addition to the £25 LATE PAYMENT CHARGE), or
- the customer may choose (or be required) to switch back to pre-payment terms – i.e. paying both for the overdue amount and also for the next year's service, or
- We retain the right to terminate the relevant web site hosting and name renewal services.
- In the case of EasiMarket purchased web sites, we would co-operate with the customer in having their web site and web domain name switched to an alternative supplier and administrator, respectively, (we would not advice or recommend any particular alternative service supplier).
- In the case of web site rental services (the EasiMarket (Pro) and EasiList web site rental services), the web site service would be terminated and we would co-operate with the customer in having their web domain name switched to an alternative administrator of their choice.
Web Domain Name Expiry
Our policy is to renew web service customers' web domain names as the fall due and bill the customer on the next service annual bill. However, names expiring during a period when payment is overdue or when services are suspended will not be renewed and we shall not accept any liability for loss of the name(s) or other losses – direct or indirect – resulting from service suspension. We shall also not be obliged to attempt to recover lost names or to offer assistance relating to name recovery.
Value Added Tax (VAT)
Value Added Tax is a UK government sales tax and applies to UK customers.
The current UK rate of VAT is 15%. Customers will receive an invoice" marked "PAID" within 30 days of receipt of payment. Invoices for domain name service purchases will be sent by email whereas all other service invoices will be sent by post to the contact address supplied
Prices exclude VAT.
Terms and Conditions apply.
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