Late Payment Charge
Applies to the following web site services:
We require late-paying customers to bear the additional costs incurred by their lateness - rather than increase prices and thereby penalise those who pay promptly.
We would emphasise that our policy of billing at the end of the service period and then granting a 60 day credit period beyond Service Expiry Date, means our customers enjoy 14 months nore credit than is offered by any other company in this business that we know of.
If payment is not received within 60 days from Service Expiry Date an automatic LATE PAYMENT CHARGE of £25 will be added to the following year's bill, subject to service renewal.
See also Web Domain Name Expiry Service Renewal Advice
If payment is not received within
Our payment policy to bill customers at the end of the service period – an uncommon policy for a subscription service, for obvious reasons - customers are billed only for services already supplied in the year ending.
As a result of this payment policy we require a SERVICE RENEWAL ADVICE to authorise us to renew service at the Service Expiry Date, even though paynent for the renewed service will not fall due until over a year later. Customers may choose either:
- annual renewal: (i.e. return a SERVICE RENEWAL ADVICE each year), or
- auto renewal: (i.e. advise us once to renew the service annually until advised otherwise, in which case customers will still receive the form each year, but needn't return it unless they wish us to discontinue the service).
Service Suspension terms
If payment is not received within 60 days from Service Expiry Date for a second successive year or for two years in any four-year period, we shall be entitled but not obliged to suspend the service - in which case the following SERVICE SUSPENSION TERMS shall apply:
- a £25 reinstatement fee applied to the following year's bill, or
- the customer may be required to witch back to pre-payment terms – i.e. paying both for the overdue amount and also for the next year's service, or
- We retain the right to terminate web site hosting and name renewal services, in which case we would assist the customer to have their web site hosting and web domain name switched to an alternative supplier, while we retain only a web site administration and maintenance role. Our web site design or access to the Internet web server holding our proprietary web system code are not transferable and may only be accessed by us.
Web Domain Name Expiry
Our policy is to renew web service customers' web domain names as the fall due and bill the customer on the next service annual bill. However, names expiring during a period when payment is overdue or when services are suspended will not be renewed and we shall not accept any liability for loss of the name(s) or other losses – direct or indirect – resulting from service suspension. We shall also not be obliged to attempt to recover lost names or to offer assistance relating to name recovery.
Prices exclude VAT.
Terms and Conditions apply.
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